Bassetts Accident Repair Centre - Frequently Asked Questions

Navigate through our frequently asked questions below by simply clicking on a question to view the answer. Our list of frequently asked questions are constantly being updated but please contact us if you have a question you can't find the answer to.

  • What should I do if i’m in an accident?

    Accident scenes can be very shocking, especially right after the impact occurs. Try to remain calm and do the following:

    • Stop your vehicle. If you drive away, you could be charged with a “hit and run.”
    • If you are blocking traffic in a dangerous place, pull off to the side of the road or into a well-lit parking lot.
    • Contact the authorities. Try to assess the scene if anyone else is hurt. Otherwise, wait for the ambulance and/or police.
    • Turn off your engine and wait for assistance.
    • Be courteous to all parties.
    • If you suspect the other driver may be drunk, do not confront him or her. Tell the police and let them handle the situation.
    • Make sure you are as calm as possible before making any statements or talking to the police.
    • Take photos before you leave the scene.
    • Avoid making statements about responsibility to the other driver, witnesses, police or anyone else. Do not state that you are at fault, even if you think you may have caused the accident.
    • Acquire a copy of the police report.
    • Call us for assistance with repairs to your vehicle.
  • What should I do after an accident?

    Here are some tips for dealing with the aftermath of an accident.

    • Do not drive your car if it is unsafe. If you can safely drive your vehicle, bring it to us as soon as possible.
    • If you cannot operate your car, truck or SUV, call us and we can tow your vehicle.
    • Remember that you have the right to go to the repair shop of your choice. Your insurance company or the other drivers insurance cannot require you to go to a particular repair shop.
    • Differences in repair estimates are common. It is your vehicle, you deserve the highest quality repairs. Read the fine print and consider carefully before you accept the lowest repair estimate.
  • I need my car back ASAP. How can you get me back on the road?

    Once we write your estimate, it is approved and you authorise us to begin work, we will set up a time line and let you know when your vehicle will be ready. It may take a few days in order to deliver the best work. If you need to get back on the road before then, we will be happy to set up a rental car for you, and in many cases can communicate with your insurance company to handle the payment.

  • How do I know that I am getting the best service?

    We know what we’re doing and consistently offer the very best customer service. Our technicians also continue their education in the automotive arena, consistently learning about the latest innovations in body repair.

  • Do you charge for estimates?

    No. We provide free estimates as a courtesy to our customers.

  • Do I need to make an appointment for an estimate?

    Estimates are written during normal shop hours. While an appointment is not required, it is a good idea to check ahead.

    You can get an online estimate on our website.

  • Are the repairs guaranteed?

    Yes. We provide a written guarantee of workmanship on all auto body repairs and painting.

  • What parts will you use?

    There are two different kinds of parts:

    OEM - Original Equipment Manufacturer parts. For example, Honda OEM parts are made by Honda for Honda vehicles.

    Aftermarket Parts - These are not made by the manufacturer, but manufacturers offer certifications to ensure fit, function and safety.

    We use only the highest quality parts, regardless of whether they are OEM or aftermarket.

  • How do you match the new paint to my original colour?

    We use the paint codes from the manufacturer. These are located on your vehicle. Bassetts Accident Repair Centre also utilises the latest in computer technology so that your new paint precisely matches your vehicle’s original paint.

  • Do you detail the car when the repairs are complete?

    Detailing is part of every repair. We will return your car with a freshly washed exterior and a vacuumed, clean interior.

  • When do I pay the repair centre?

    Payment is made upon pick-up, once the repairs are complete.

  • What forms of payment are accepted?

    Cash and credit cards are accepted.

  • Do I have rental coverage?

    Your insurance provider or insurance agent can confirm this for you. If you’re unsure whether or not you have rental coverage, we can still set up a reservation for you when you make an appointment. If you don’t have rental coverage, and would prefer not to rent a car, you can always decline the rental during drop off.

  • Will you give out my email address to other companies?

    No, the email address on file is solely for communication purposes. We will not distribute your information.

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